Welcome to our website. Matsoukastore.com is the online commercial store for the sale of products via the Internet (hereinafter “electronic store”), created and operated by the company under the name “Christina Matsouka & Co. OE.” and the distinctive title “MATSOUKA” based in Athens, 55 Ostrovou Street, 11363 and legally represented, number GEMI: 140940401000, Tax Identification Number 800788073 of the Tax Office of IGDATHINA, Supplier Registration Number: ……………. ………… or, e-mail address: email@example.com e-shop service hotline: +302103252054 and fax: 2103221749 (here in after the “Company”).
Field of application
The following terms and conditions (here in after “Terms”), cover any sale of products from the Company’s online store located on the matsoukastore.com website. Any other Terms and Conditions are expressly excluded.
Every user who enters and trades with the online store (here in after referred to as the “Customer” or the “User”) is considered to consent and unconditionally accepts the terms set forth herein, without exception. If a user does not agree with these terms, he must refrain from visiting, using this website and from any transaction with the online store.
The Company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.
Only natural persons, aged 18 and over, who have the legal capacity to enter into a sales contract and act as consumers, ie for non-commercial purposes, have the opportunity to make a purchase through the online store. The users of the online store, by submitting their order, declare with all responsibility that they have the legal capacity to conclude binding contracts.
The Company is committed to the truth, accuracy and completeness of the information provided in the online store, regarding the identity of the Company and the transactions provided through the online store. In the context of good faith, the Company is not responsible and is not bound by electronic data entries made by mistake or error during the common experience and is entitled to correct them whenever they become aware of it.
Limitation of Liability
The Company fully complies with the applicable provisions regarding the sale, e-commerce and consumer protection.
The Company, in the context of its transactions from the online store, informs the Customer on the basis of the availability or non-availability of the products and in no case can guarantee their availability. In any case, the Company undertakes to inform the Customer in a timely manner about the unavailability, in which case even in this case it does not bear any further responsibility.
In good faith, the Company is not responsible or liable for any errors or omissions in the common experience, in features, photos and product prices and cannot rule out the possibility of incorrect entries for any reason during import or / and updating the features and / or price of a product. It undertakes, however, to correct them whenever they come to its knowledge.
The online store provides the content (information, names, illustrations, etc.), products and services through the website “exactly as they are“. In no case is the Company liable for any claims of a civil and / or criminal nature nor for any loss (positive, special or negative which, indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, money satisfaction etc.) that may be suffered by a visitor or user of the online store or by a third party, due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from this and / or from any unauthorized interventions of third parties in products and / or services and / or information available through it.
All the content of the online store, such as distinctive titles, marks, e icons, graphics, texts, etc., is the intellectual property of the Company (or third parties from whom the Company has received a license to operate the online store) and is protected by the relevant provisions of Greek and European law and international conventions. The names, insignia, badges, images, photographs, designs, logos, graphics, insignia, texts and audiovisual material, listed and representing the online store at matsoukastore.com. or the products or services of the Company or third parties, are assets and trademarks of the Company or third parties respectively, protected by the relevant laws on copyright and trademarks. The appearance of these on the present website and in the online store of the Company, should in no way be construed as a transfer or assignment of their license or right of use. No part of this site may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the online store provider. Reproduction, republishing, uploading, announcement, dissemination, transmission or any other use of the content in any way or means, for commercial or other purposes, is permitted only with the prior written consent of the Company or any other copyright holder.
The User agrees and undertakes to use this website, as well as the services, information and data of the online store, in accordance with the Law, good faith and good morals. The User agrees that he must provide true and accurate information in his transactions with the online store and to fill in correctly and accurately the necessary fields in his contact forms with the online store (name, surname, email address, etc.). The User assumes all responsibility for the use of his account in the online store by persons not authorized by him and for any damage suffered by the Company from this cause.
The User agrees and undertakes not to use the online store for:
– sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful infringement and damage to the Company or to any third party or violates the confidentiality or confidentiality of any person,
-sending, publishing, sending by e-mail or transmitting in any other way any content that offends users’ morals, social values, minority, etc.,
-sending, publishing, e-mailing or otherwise transmitting any content for which users are not entitled to transmit in accordance with the law or applicable agreements (such as inside information, property and confidential information obtained or disclosed as part of employment relations or covered by confidentiality agreements),
-sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any kind,
-sending, publishing, e-mailing or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, damage or corrupt the operation of any software; or computer hardware,
-intentional or unintentional violation of applicable law or provisions,
-harassing third parties in any way,
-collecting or storing personal data about other users.
The Company reserves the right to freely formulate the pricing policy of the online store, to modify the listed prices, to change and / or withdraw offers with or without prior notice to users / customers, who will be informed of the current price, by the relevant post on the website. The prices of products purchased from a physical store of the Company, may differ from the listed prices of the online store and the Company does not bear any responsibility and does not cover differences in prices of products that the Customer found after the existence of a lower price in the online store, in relation to the physical store or vice versa.
All listed prices of the products of the online store are in euros and include VAT. The final prices of each product do not include the shipping costs, which are calculated after the text of the order, based on the Customer’s choice for the place of shipment of the products.
products. For additional charges, shipping, delivery or mail, as well as for any other costs or fees, the Customer is informed before placing his order. When these charges cannot be reasonably calculated in advance, the fact that such costs may be required is made known to the Customer prior to the submission of the order, and in the event that they could not be calculated at the time of the order and were not notified to the Customer, by phone before confirming receipt of the order, then they do not burden the Customer without his prior explicit consent.
In case a product is offered at an unusually low or high price in relation to its market value, the Customer, before proceeding with his order, can contact the Company by phone or by sending an e-mail to firstname.lastname@example.org
The Company provides information for each product on its website, depending on its type, informing the Customer about its main features. The photos of the products in the online store are not conventional and are provided for information only. The Company’s products are prepared and packaged according to strict quality rules and are stored under excellent storage conditions. Some food products may contain allergens that are defined for each product under the heading “Allergens“. Information on the ingredients of packaged food products is given on their packaging, according to the current legislation.
The Company within the framework of its policy, reserves the right to modify at any time the types and categories of its products and undertakes the obligation to accept orders within the limits of its available stocks.
Registration / Login
To register or connect the User to the online store, a name, contact phone number, mailing address and e-mail address are required. This information remains strictly confidential. The Company reserves the right to use this information to send updates on offers or new products to customers or registered users.
Place an order – Offer to purchase
The order of the products from the Customer is submitted by completing and sending the special order form that exists in the online store. Before placing the order, through a special link, the Customer becomes aware of the terms regarding the sale of the products he wishes to obtain and then selects the activation of the relevant icon “I have read and accept the terms and conditions of purchase” and “Order with obligation to pay”, thus expressly and unreservedly stating that before submitting his order, he received in a clear and comprehensible manner knowledge of:
-The full details of the Company (name, registered office, publicity details, address, telephone, fax, e-mail address) as well as the supplier of the ordered products where applicable,
-The main features of the order products as described in the online store,
-The total price of the products of the order, including VAT, all charges, all additional charges (shipping, delivery or mail) and any other charges, for the fact that such additional charges may be required, as well as the stated final price of each product in the online store, does not include shipping costs, which are calculated after the text of the order, based on the choice of the shipping method of the order,
-The means of payment, delivery, execution, as well as the deadline within which the Company undertakes to deliver the products and any restrictions on delivery and means of payment,
-The cost of using the means of distance communication for the conclusion of the contract, when it is calculated on the basis of a charge other than the basic tariffs,
-The obligation to pay by the Customer upon submission of the order,
The existence of the Company’s liability in accordance with articles 534 et seq. , where applicable,
-The right of withdrawal from the Customer (conditions, deadline, procedure, exceptions) where it applies and in case of withdrawal, the Customer is charged with the direct cost of returning the products to the Company and the Customer’s obligation, if used, to pay a reasonable cost to the Company, while when no right of withdrawal is provided under the Law, the information that the Customer has no right of withdrawal or the circumstances in which the Customer loses the right of withdrawal,
-Where applicable, the possibility of recourse to an out-of-court grievance and redress mechanism to which the Company belongs as well as the ways to access it.
The sending of the order to the Company, is a proposal for the purchase of the ordered products and a statement of acceptance of all the charges described in the order. If there is no information or acceptance from the Company, the Customer, if he made the payment of the order, is entitled to the return of the payment.
Confirmation of receipt of Order-Preparation of sale
The order is not binding on the Company, before the Customer receives confirmation of acceptance of the order by the Company, as described below.
The order is considered received by the Company, from the moment the Customer receives in the electronic contact address he has registered, relevant information from the Company, with the number of his order and the indication “Confirmation of Order Registration“.
During the processing of each registered order, the correctness of the final price of the product and its availability is confirmed and in case the availability or delivery time differs from the indicated one, the Company informs the Customer. If the Company ascertains the availability and the absence of any errors in the pricing or the characteristics of the products, it will confirm the acceptance of the order by e-mail. In the above message, the content of the order, the total price and the estimated delivery time of the order, as it became known to the Customer before the submission of the order, will be explicitly confirmed. The order is considered binding and the sale is considered to have been drawn up and creates claims between the Customer and the Company, only by sending and receiving the e-mail with the indication “The order has been sent” or “The order is ready for receipt“.
The status of the order is constantly updated, but also when changes occur during its management and the Customer is obliged to check the status of his order and immediately inform the Company in writing of any error in his order, otherwise the information stated in the Confirmation of Registration will be applied to the contract of sale. The Customer has the opportunity to be informed about the progress of the order by the Company either by phone (+302103252054), or by sending an email to email@example.com or electronically by logging in to his account with his personal codes (username and password), by selecting “order tracking” via a link.
In the context of good faith, the Company is not obliged to accept an order and enter into a sale of products, which due to mechanical or typographical error appear in the online store with an incorrect price, either lower or higher than their normal current price. If the error concerns only part of the products of the order, the order is valid and executed normally for the other products, unless the Customer declares that he does not want the partial execution of his order, in which case the Company must cancel the entire order.
The Customer is informed about the products and their availability, through indications in the online store. The Company reserves the right not to accept a specific order and therefore not to prepare the sale, if the products are not available at the time of the order. In case the lack of availability concerns part of the products of the order, the rest of the order is executed normally, unless the Customer declares that he does not want the partial execution of the order, in which case the Company must cancel the entire order. Any payments are returned to the Customer without delay, in the same way that the Customer chose to pay for his order.
In case a product is not available after the final registration of the order, the Company informs the Customer about the possible delivery time. If the time does not satisfy the Customer, the order is canceled and any payments are returned to the Customer without delay, in the same way that the Customer chose to pay for his order.
Delivery of order
Collection from a physical store of the Company without shipping costs.
If the Customer, during the submission of his order, chooses to receive from a physical store of the Company, he is not charged with shipping costs and will receive electronic information about the time of receipt from the specific store of the Company (Nikis street number 4, Syntagma area, Athens). The Customer is obliged to receive his order no later than two calendar days after receiving the relevant notification for receipt. If the Customer does not receive the products, the Company is entitled to cancel the order or to withdraw from the sale and has no responsibility for this reason. Extension of the deadline is acceptable, only for reasons of force majeure and if the Company has been notified in writing in time. The Company reserves the right not to accept an order from a Customer who repeatedly for any reason does not come to receive it.
For the receipt of the order, the Customer must show the confirmation of the order (order number), the notice of receipt and an official identity document (police ID, passport, etc.). Delivery can also be made to a third party authorized for this purpose by the Customer, with a special authorization of the Customer (certified by CSC, police or other Authority) and an official identity document of the authorized person (police ID, passport, etc.). The Customer or the authorized third party upon receipt, must check the products he receives, as with his signature he confirms that he received it properly and from the receipt the risk passes to the Customer.
Shipping to the place chosen by the Customer
If the Customer, when submitting his order, chooses to send the products to a place of his choice, the products are delivered to a cooperating transport company (courier) and the Customer will receive an electronic notification that the product is ready for shipment. The Customer will be informed by the transport company about the delivery time. Shipping costs are borne by the Customer and are calculated based on his order during its submission, through a special link, entering the Prefecture and the PC. of the area of his choice. Any incorrect registration of shipping data by the Customer that results in incorrect calculation of shipping costs, is not the responsibility of the Company, but the Customer. In case the Customer chooses payment by cash on delivery, he is not charged with cash on delivery costs.
To receive the order, the Customer must present to the employee of the cooperating transport company, the confirmation of the order (order number), the notice for the shipment and an official identity document (police ID, passport, etc.). Delivery can also be made to a third person authorized for this purpose by the Customer, with a special authorization of the Customer (certified by KEP, police or other Authority) and an official identity document of the authorized person (police ID, passport, etc.). The Customer or the authorized third party upon receipt must check the products he receives, as with his signature he confirms that he has received properly and from the receipt the risk passes to the Customer. If the Customer does not receive the products after receiving the notice for shipment and despite the relevant notice of the carrier, the Company reserves the right to either cancel the order or withdraw from the sale.
When the place of shipment is not covered by the network of the cooperating transport company or the Customer wishes to transport the products at his own expense and expense, the Customer informs the Company in writing, indicating the means of transport of his choice (transport company, agency, etc.) and the Company undertakes to ship the products in the manner indicated by the Customer. In this case, it is not possible to pay the order by cash on delivery and the Customer pays for his order as well as the cost of sending the products to the agency or the transport company or the medium of his choice, before sending his order. In these cases, the risk from the sale passes to the buyer at the time of delivery of the sold products to the carrier.
The ownership of the sold and delivered products remains with the Company until the final, complete and complete payment of the price to the Company.
The delivery time of the products is determined in the order depending on the availability of the products and their place of delivery, which is confirmed by the acceptance of the order by the Company.
The Company in any case, must deliver the products no later than thirty (30) days from the time of preparation of the sale, otherwise and if there is no written agreement for extension of time (electronic mail), the Customer is entitled to unilaterally cancel of the order with a written statement by e-mail to the Company’s email address firstname.lastname@example.org. If the order is canceled and thus the sales contract is terminated, the Company must return, without delay, all the money paid by the Customer, in full.
For bulk orders or for special orders or orders tailored to Customer requirements, the delivery time of thirty (30) days and the delivery time is agreed on a case by case basis with the Customer in writing (electronic mail).
Payment for the order is made exclusively in the following ways:
Cash on delivery
payment in cash to the authorized employee of the cooperating company (courier), upon delivery of the order, at the place of shipment declared by the Customer. The Customer is not charged with cash on delivery costs.
By credit or debit card
Visa, Mastercard, Maestro, in a safe way through a special service of the cooperating bank.
With cash or credit / debit card
Visa, Mastercard, Maestro, in case of receipt from a physical store of the Company.
By deposit in a bank account of the Company
bank deposit, remittance or payment order in general at the IBAN number: GR1570100000000107034912491. As a reason for deposit, the Customer writes the number of his order (which has already been sent to him with the Confirmation of Registration of his order). The order is on hold and will be executed when the Company confirms that the amount has been deposited. In case of no deposit within 2 working days, the order will be canceled. To facilitate the process, the Customer sends to the e-mail address of the Company, a copy of his bank deposit or the details of the deposit (deposit date, deposit number, order number, name and contact phone number).
Right of Withdrawal
According to Law 2251/1994 as amended and in force, the Customer has the right to return the products purchased from the online store, if they are products that are not excluded from the right of withdrawal, without compensation, without having to announce the reason for which he wishes their return, within fourteen (14) calendar days from their receipt. The Customer can deliver these products directly to any store of the Company of his choice or send them at his own expense to any store of the Company. In any case, the Customer, before returning the products, can contact the Company, either by phone or by sending an e-mail.
The Customer must return the products destined for return, with the official document of their purchase, in the same condition in which he received them, without the products being unsealed or their packaging has been violated or used. A condition also for the return is that their storage conditions have been observed.
The return is accepted, only if the Customer has previously paid any amount charged by the Company for the shipment of the products to the Customer, as well as the shipping costs for their return. The declaration of withdrawal is exercised in writing by completing the relevant form available here and sending it a) either to the postal address of the Company (“Christina Matsouka & Co. OE”, 55 Ostrovou Street, Athens, 11363) b) or fax +30210 3221749, c) or email email@example.com . The Company is obliged to confirm in writing the receipt of the withdrawal statement as soon as it is received.
In case of withdrawal, the Customer is obliged to return the products, within fourteen (14) calendar days from the day he notified the withdrawal. Following the withdrawal statement, the Company is obliged to return to the Customer the price received. The return of the price due to withdrawal by the Customer will be made no later than fourteen (14) calendar days from the year that the Company received proven knowledge of its withdrawal. Delivery costs are not refundable, unless the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the Company.
The Customer is responsible for any reduction in the value of the returned products, if he made use other than that which was necessary.
Exceptions to the Right of Withdrawal
From the Customer’s right of withdrawal provided in the above paragraph, those products purchased from the online store and:
-They are not suitable for return, for reasons of health or hygiene (eg vulnerable, fresh, unpackaged).
-The Customer has not complied with their storage conditions, as defined by their packaging or required for reasons of health or hygiene.
-They have been unsealed or used after delivery.
-They can be damaged or expire soon.
-They have been made / manufactured specifically for the Customer, with special specifications or according to the Customer’s requirements or these are clearly personalized products.
-In cases where the price of the products has been paid in a physical store of the Company and in addition, the products have been received from the Company’s physical store, as the sale is not considered to have been carried out remotely.
Liability for Defects-Returns
Regardless of the Customer’s right to withdraw, the Company is liable according to the provisions of the Civil Code, when the product purchased by the Customer does not comply with the contract and especially when it has a real defect or does not have the agreed properties. In order for a property to be considered contracted, it must have been agreed in writing.
In case of liability of the Company for a real defect or for lack of agreed quality of the product, the Customer is entitled at his choice: a) to demand, without charge, the correction or replacement of the product with another, unless such action is impossible or requires disproportionate costs, b) to request a price reduction or c) to withdraw from the contract of sale, unless it is an insignificant defect. If the Customer chooses the correction or replacement of the product, the Company must make a correction or replacement in a reasonable time. The above by law (AK 540) the rights of the Customer are statute-barred, after two years for the mobile phones.
The Company will replace the products purchased by the Customer, in all cases in which, with proven fault of the Company, other or substantially different from those ordered were delivered to the Customer. In any other case, returns on food or perishable products are not accepted for reasons of health and hygiene.
The Company reserves and does not accept its responsibility, in cases of force majeure or unforeseen situations or events. The Company is not responsible for delays in the execution of the order, which cannot reasonably be attributed to the fault of the Company or due to force majeure (strikes, bad weather, etc.) and undertakes to inform the Customer in any such case.
Availability & Network Security
The Company makes every effort for the proper operation of its network. However, the Company cannot guarantee that there will be no interruptions or errors. In any case, the Company does not bear any responsibility in case the users cannot connect to the website. The Company is not responsible for the security policy of other websites or for the way they manage their online visitors.
The Company treats the User’s correspondence with the online store as confidential and does not transfer its content only to the directly interested recipient and in the cases provided by law if requested or in case the content of the message is considered to offend the Company. Such action is necessary for a) the protection of the rights and property of the Company, b) the protection of the website from misuse or unauthorized use and c) the protection of the personal safety of users or the consumer public. In the event that the User gives a false email address or tries to take someone else’s place when sending information, all information will be part of any investigation.
In addition, if the User requests one of the managers from the Customer Service Department of the Company to assist him in any e-mail, he will be able to access the full range of information that is relevant to his request, including the e-mail address and of his messages.
Any invalidity of some Terms hereof does not result in the invalidity of the others.
These terms and conditions are governed by the provisions of Greek Law, the Directives and Regulations of European Law and the relevant International provisions. Contracts through the online store are governed by European and Greek law, in particular by legislation governing issues related to e-commerce, distance selling and consumer protection. The website has been created and is controlled by Greek law, which will guide its use and interpretation. If the User chooses to access the website from another country, he has the responsibility to follow the legislation of that country.
The protection of the law on contracts concluded remotely, as well as these terms, apply to transactions only with natural persons, who are traded for reasons that do not fall within their professional activity.
The non-exercise by the Company of its present terms does not imply its waiver of these rights.
All notifications must be made in writing.
These terms constitute an information position of term 3b of Law 2251/1994.
In case of any differences transaction between us and if after your request we do not manage to reach a joint agreement between us, we inform you that you have the opportunity to contact the Electronic Dispute Resolution platform (webgate.ec.eurora.eu/odr) or which is directly connected to the competent independent Authority “Consumer Ombudsman” (www.synigoroskatanaloti.gr) to which you can submit a request for the resolution of the dispute so that our company can then be called by the competent Authority to its email address firstname.lastname@example.org . The Company recognizes in the context of good faith the advisory nature of the decisions of the Authority that will be addressed and has not committed to the enforcement of these decisions.
In any case of non-compromise settlement, the courts of Athens are appointed to resolve any dispute.
The Consumer Code of Ethics for E-Commerce as formulated based on the Ministerial Decision of the Minister of Economy and Development in the Government Gazette of the Hellenic Republic (22/03/2017, No. 969), is published by the present website www.matsoukastore.com you can read it HERE