Shipments
Store pick up
If the Customer, when ordering, chooses to collect from a physical store, he or she is not charged with shipping costs and will receive electronic information about the time of collection from the specific store from which he will pick up his or her order (e.g. 4 Nikis Street, Syntagma Area, Athens). The Customer is then obliged to collect aforementioned order within two calendar days (at most) from the receipt of the relevant receipt notice. If the Customer does not receive the products, the Company is entitled to cancel the order or to withdraw from the sale and has no responsibility for this reason. Extension of the deadline is acceptable, only for reasons of force majeure and if the Company has been notified in writing in time. The Company reserves the right not to accept an order from a Customer who repeatedly, for any reason, does not come to collect.
For receiving the order, the Customer must show the confirmation of the order (order number), the notice of receipt and an official identity document (police ID, passport, etc.). Delivery can also be made to a third party authorized for this purpose by the Customer, with a special authorization of the Customer (certified by police or other authority) and an official identity document of the authorized person (police ID, passport, etc.). The Customer or the authorized third party upon receipt, must check the products he receives, as with his signature he confirms that he received it properly and from the receipt the risk passes to the Customer.
Shipping to a place chosen by the Customer
If the Customer, when submitting his order, chooses to send the products to a place of his choice, the products are delivered to a courier company and the Customer will receive an electronic notification that the product is ready for shipment. The Customer will be informed by the transport company about the delivery time. Shipping costs are borne by the Customer and are calculated based on his order during its submission, through a special link, entering the Prefecture and the PC. of the area of his choice. Any incorrect registration of shipping data by the Customer that results in incorrect calculation of shipping costs, is not the responsibility of the Company, but the Customer. In case the Customer chooses payment by cash on delivery, he is not charged with cash on delivery costs.
To receive the order, the Customer must present to the employee of the cooperating transport company, the confirmation of the order (order number), the notice for the shipment and an official identity document (police ID, passport, etc.). Delivery can also be made to a third person authorized for this purpose by the Customer, with a special authorization of the Customer (certified by CSC, police or other Authority) and an official identity document of the authorized person (police ID, passport, etc.). The Customer or the authorized third party upon receipt must check the products he receives, as with his signature he confirms that he has received properly and from the receipt the risk passes to the Customer. If the Customer does not receive the products after receiving the notice for shipment and despite the relevant notice of the carrier, the Company reserves the right to either cancel the order or withdraw from the sale.
When the place of shipment is not covered by the network of the cooperating transport company or the Customer wishes to transport the products at his own expense and expense, the Customer informs the Company in writing, indicating the means of transport of his choice (transport company, agency, etc.) and the Company undertakes to ship the products in the manner indicated by the Customer. In this case, it is not possible to pay the order by cash on delivery and the Customer pays for his order as well as the cost of sending the products to the agency or the transport company or the medium of his choice, before sending his order. In these cases, the risk from the sale passes to the buyer at the time of delivery of the sold products to the carrier.
The ownership of the sold and delivered products remains with the Company until the final, complete payment of the price to the Company.
